Here are the top 5 most common callcenter interview questions asked by recruiters
Q.1 Tell me about yourself?
This is a typical question that is asked in every call centre interview. Never start the answer with myself. Always start with “I am XYZ”. You have to speak for 2-3 minutes about your family background, about your qualification and experience, about your hobbies. You have to show your confidence and fluency while speaking.
Q.2 why do you want to join the call centre when you can go for any other job?
You should be prepared for this question as to why exactly you want to join a call centre. You can say that you see a great scope for this growing industry or it is best suited for your skills like team work or interpersonal skills. You have to show your intent regarding it.
Q.3 how would you handle a typical problem?
This will test your skills and knowledge about your field of expertise. You have to answer to the point about the particular issue. Never give lengthy answers unless and until you are asked to do so. Just be brief and to the point.
Q.4 The next question can be to test your skills regarding handling of pressure. The interviewer may give you a question where you have to fulfill a particular deadline e.g. How would you deal with some urgent issue?
You should be calm while answering this question. Never lose your sense while answering this one. It would add to an advantage if you keep a smile on your face. This will show your calm mind.
Q.5 What if some customer irritates you or misbehaves with you? How would you handle him/her?
Answer to this can be that you will first request that person to be polite and then warn him/her regarding his behavior and then you will cancel his call.